We are looking for a Technical Solutions Engineer to support our internal Operations team by handling complex data and technical issues from our clients and internal stakeholders. This is a unique, data-driven role for someone who loves being at the intersection of technology and business. You'll work in a small, high-impact team, acting as the bridge between our client-facing teams (Support, Onboarding, Commercial), Business Development, Trust & Safety and wider product engineering teams.

The ideal candidate enjoys a varied position. You'll get to solve challenging data problems, communicate with stakeholders about operational issues, and work on a variety of technical MVP (Minimum Viable Product) projects. If you have an interest in technology and problem-solving but don't want to be in a purely siloed development role, this is the perfect opportunity. This hybrid role can be based in our New York City (preferred), or other office locations.

What You Do:

• Partner with our global internal teams to resolve data management and analysis issues
• Investigate, research, debug, and diagnose technical problems, collaborating with product engineering teams on resolutions
• Improve internal workflows within the digital supply chain through automation and optimization of manual tasks.
• Build and maintain internal tools that empower co-workers and clients to manage their music catalogues more effectively
• Support the client onboarding process and provide ongoing technical support within the FUGA platform
• Proactively investigate and identify potential issues within our clients' catalogues on major digital service providers (e.g., YouTube, Facebook, Amazon, Spotify)
• Manage the full lifecycle of reported issues on Jira, ensuring they are properly logged, tracked, and resolved within agreed-upon response times
• Create and maintain clear documentation that outlines common problems and resolution processes
• Provide critical feedback to tech leads and the product team to help prioritize preventative work

Who You Are:

• 1+ years of professional work experience
• Strong data manipulation skills, including proficiency with SQL based queries and advanced spreadsheet methodologies
• Excellent problem-solving and analytical skills; you're a natural troubleshooter
• Experience with data analysis in BigQuery, Metabase or other data warehousing tools
• Familiarity with reading API documentation and making manual API calls (e.g., using Postman)
• Basic development skills (Python or JavaScript)
• Ability to read and troubleshoot code in other languages (e.g., Ruby, Java)
• Clear and effective communication skills, with the ability to provide step-by-step technical help (both written and verbal) to non-technical stakeholders.
• Must be a fluent English speaker
• Able to work independently and manage your own time to cover US timezones
• You are enthusiastic about working in an exciting and creative industry (like music!).
• You enjoy a role with a wide variety of tasks and responsibilities.
• You are patient, empathetic, and enjoy helping others solve their problems

Who We Are

• A growing company with strong ambitions
• This role is part of a growing and resourceful international team, split between our head office in Amsterdam, satellite offices in New York, London, Paris, Milan, and with representatives in Rio de Janeiro and Seoul.
• An international business environment, made up of colleagues and clients around the world with diverse backgrounds in music and tech.