Salary: USD 20.00 - 21.00 hourly

Category: Merch/Physical

Job Title: Customer Success & Warehouse Coordinator I
Location: On-site (Warehouse-based; Sacramento only)
Employment Type: Part-time (6-month contract)
About Please & Thank You
Please & Thank You is a collective of creative professionals specializing in touring, experiential events, brand partnerships, digital development, commerce, and logistics. We combine market-specific technology, seasoned expertise, and world-class partners to deliver exceptional experiences and digital ecosystems for some of the most recognized artists and brands in the world. Learn more at please.co.
Position Overview
We’re looking for a temporary team member to support operations in our small, mailroom-sized warehouse in Sacramento, CA. In this role, you’ll be working hands-on with VIP concert packages and artist merchandise: items like posters, apparel, and other exclusive items from live events and tours. Do not apply unless you live in the Sacramento area.
This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and wants hands-on exposure to both customer support and logistics operations.
Key Responsibilities
• Respond to customer support tickets for approximately 2 hours per day, focusing on order issues, missing items, and shipping inquiries
• Coordinate and process reshipments based on support requests and internal guidelines
• Manage incoming returns, including inspecting items and documenting outcomes
• Accurately update inventory records after receiving and processing returns
• Act as a liaison between the warehouse and customer support team to ensure clear communication and timely issue resolution
• Maintain organized records of reshipments, returns, and inventory adjustments
• Assist with picking and packing orders as needed
Required Skills:
• Provide clear and professional communication when handling customer inquiries and internal coordination
• Ability to manage both digital workflows (support tickets, inventory systems) and physical warehouse tasks
• Strong attention to detail when inspecting returns and updating inventory records
• Ability to follow processes and internal guidelines for reshipments and returns
• Strong organizational skills and ability to maintain accurate records
• Ability to work independently and manage time effectively across multiple responsibilities
• Problem-solving mindset with the ability to resolve order-related issues efficiently
• Ability to collaborate across teams and communicate effectively between support and warehouse operations
Preferred Skills:
• Experience working in a warehouse or fulfillment environment
• Experience with customer support platforms (e.g., Gorgias or similar)
• Familiarity with inventory management systems
• Experience handling returns, exchanges, or reshipments
• Comfort working in a fast-paced, operations-focused environment
Qualifications
• High school diploma or GED
• 1–2 years of experience in customer service, warehouse operations, or a related field
Details
• Employment type: Part Time / Hourly (6-Month Contract)
• Compensation: $20 hr + PTO
• Schedule: Flexible within our business hours (M-F 8:30am-4:30pm)
• Reports to: Director of Commerce & Logistics
• Location: Sacramento, CA (this is a warehouse role)
Why This Role Matters
This role is critical in ensuring a seamless post-purchase experience for customers. By bridging the gap between customer support and warehouse operations, this position helps resolve order issues quickly and accurately. Whether it’s a VIP package from a live show or artist merchandise tied to a special release, this role helps ensure fans receive meaningful items connected to the artists they love.