Category: Other

JOB TITLE: Ticketing Manager 
LOCATION: Remote (Europe or UK based) 
HOURS: Self led projects - approx 40 hours per week - fluctuation depending on tours 
ABOUT SUPER
SUPER is a boutique events and entertainment management firm fueled by the desire to innovate within the VIP event space and elevate the fan experience. We specialize in crafting one-of-a-kind experiences, and believe each of our VIP programs should highlight our client's individual style.
We operate globally across every major timezone. Some of our past and current clients include Metallica, President Barack Obama, Boston Calling Music Festival, Bon Jovi, Bruno Mars, The Kid LAROI, Queen & Adam Lambert, WWE, Genesis, The Rolling Stones, Isle of Wight Music Festival, Cat Stevens, Prince, Oprah, Britney Spears, and Katy Perry.
Visit our website at www.wearesuper.co.
THE ROLE
Reporting to the Senior Director, Business Operations and working closely with North America Director of Ticketing & Revenue, the Ticketing Manager (Global, Non-North American Markets) plays a key role in managing day-to-day ticketing operations for SUPER’s live events and VIP programs across all global markets outside of North America. A strong focus will be on the European and UK markets; however, this role leads ticketing builds across multiple regions.
This role is ideal for a highly organized, detail-driven professional with strong experience in ticketing builds, on-sale coordination, and cross-departmental communication. The Ticketing Manager ensures all regional ticketing operations run efficiently and that SUPER remains a leader in premium ticketing across markets.
KEY RESPONSIBILITIES
Ticketing Operations & Coordination
• Manage day-to-day VIP ticketing operations for tours, one-off events, and travel packages.
• Liaise with artist internal company management to ensure satisfaction with ticket holds and builds. 
• Lead on all communications and materials for select onsales including things such as:
• Ticket limits & age restrictions
•  Face value price structure and scaling
• Booking fees, types of ticket stock & associated billing details
• Seating plans and package seating locations
• Set up forms for third parties (ticketing partners, artist websites etc)
• Scheduling of email blasts and social posts on artist channels
• Coordinate and approve ticket builds with ticketing agents (Ticketmaster, AXS, See Tickets, etc.), ensuring accuracy in pricing, seat maps, and VIP configurations.
• Program, maintain and audit in house ticketing systems for off platform secondary market sales.
• Coordinate on-sale timelines across time zones, ensuring VIP packages are visible, transacting and accurate for all pre-sales and public on-sale periods.
• Auditing ticketing platforms during sales period to ensure proper functionality.
• Work closely with the Client Services, Customer Service, Finance, and Operations teams to align on deliverables, pricing, and launch timing.
• Monitor sales performance and proactively identify opportunities to maximize sell-through and revenue.
• Lead negotiations on fee structures to ensure the most cost effective pricing structure for company and clients.
• Managing relationships with promoter, ticketing and venue stakeholders.
• Provide remote operational support to onsite teams during live event periods.
Collaboration & Communication
• Collaborate with the Client Services team on VIP package details, including pricing, inclusions, and copy.
• Manage the creation of documentation for promoters, venues, and ticketing entities.
• Ensure accurate and up-to-date information across artist, venue, and ticketing websites and social media platforms.
• Support other regional ticketing teams and share best practices to maintain global consistency.
Data, Reporting & Process Improvement
• Maintain sales and inventory tracking reports using Airtable, Google Sheets and Excel (advanced formulas, pivot tables, and validations).
• Provide timely reporting and insights to the Senior Director, Business Operations and Finance team.
• Reconcile ticketing data for settlements and ensure alignment with financial records.
• Seek opportunities for process automation and workflow improvements between Ticketing and other departments.
• Stay current on market trends, new platforms, and evolving ticketing technologies within the UK/EU market.
• Ensure GDPR compliance across applicable markets.
CANDIDATE SPECIFICATIONS
Experience: 3–5 years of promoter ticketing or box office experience within the UK and European live events market (UK & EU required, additional markets preferred).
Platforms: Working knowledge of Ticketmaster, AXS, and See Tickets (DIY platform such as Universe or Tixr experience is advantageous).
Skills:
• Advanced proficiency in Google Sheets and Microsoft Excel.
• Strong written and verbal communication skills. Proficient in English
• Excellent organizational ability with proven success managing multiple concurrent on-sales.
• Proactive and adaptable - comfortable operating across time zones and in a fast-paced touring environment.
• Detail-driven with strong problem-solving skills and ability to make real-time decisions under pressure and within time constraints.
• Collaborative and confident when working with both internal teams and external partners.
**To apply: **hiring@superfan.live